Refund policy

Last updated: October 23, 2026

Summary

Most products sold by Chrysta's Things are instant digital downloads, and some are printed items made to order for you. All sales are final, and we do not offer refunds or exchanges for a change of mind.

If a file is defective or never reached you, or a printed item arrives damaged, defective or wrong, we will make it right. Those remedies are described below.

Why sales are final

Once a digital file has been downloaded, it cannot be returned. This is standard practice for digital products, and it is the reason our listings are detailed: page counts, dimensions, contents, compatible applications, and printing specifications are stated on every product page. Please review the listing before purchase.

Digital downloads do not ship. There is no package, no tracking, and no delivery window. Your files are available immediately.

Circumstances in which we will correct the problem

Your download link never arrived. Check spam first, then write to us and we will resend it.
The link expired or stopped working before you got the file.
The file is corrupted or will not open.
You received the wrong file, or a file that does not match its listing.
You bought the same item twice by accident. We will refund the duplicate.

For any of these, a replacement file or a working link is usually the fastest fix. If we cannot deliver a working file, we will refund you.

Circumstances that do not qualify for a refund

The following are not grounds for a refund. They are listed here so that expectations are clear before purchase.

Purchasing the wrong size or format. Each listing states its size and format. If this happens, contact us. We will often exchange the file for the correct one as a courtesy, though we are not obligated to do so.
A change of mind after the file has been downloaded.
Not having the software or device the listing specifies. Requirements are stated on every listing.
Printing results, including printer settings, paper selection, scaling, and trimming. Print specifications are included in every product, and we are glad to help you troubleshoot.
Expecting a physical product from a digital listing. Every digital listing states that the item is a digital download and that nothing ships.

Printed items

Printed items (puzzles, rugs, doormats, playing cards, stationery and other physical products) are made to order for you, one at a time, so we cannot accept returns or exchanges for a change of mind, or for a size or color chosen in error.

If your item arrives damaged, defective or misprinted, or you received the wrong item, email us at chrysta@chrystasthings.com within 30 days of delivery with your order number and a photo of the problem. We will send a replacement at no cost, or refund you if a replacement is not possible. You do not need to send the item back.

If your package is lost in transit or never arrives, contact us and we will work with the carrier and send a replacement.

Colors on screen can differ a little from the printed item, and natural materials such as coir show through the print. Those differences are not defects.

Accessing your files

Your download link appears on the order confirmation page immediately after checkout and is also sent to you by email. If you created an account, your files remain available there.

Please save your file after downloading it. Download links do not remain active indefinitely. We will resend a link on request.

Product corrections

If a product contains a defect, such as a broken hyperlink, a missing page, or an incorrect date, please report it. We will correct the file and reissue the corrected version at no cost to every customer who purchased it.

Chargebacks

If there is a problem with your order, please contact us before disputing the charge with your bank or card issuer. We respond promptly and prefer to resolve issues directly.